Refund Policy

General Refund Philosophy

Bytevex operates on the principle that each consulting engagement represents a unique, time-intensive professional service. Unlike physical products, consulting work involves the irreversible expenditure of specialized knowledge, time, and resources from the moment an engagement commences. As a result, refunds are not automatically available once work has begun, and all refund determinations are made on the basis of the specific facts and circumstances of each case.

We are committed to client satisfaction and will always seek to resolve disputes and dissatisfaction through communication and reasonable accommodation before concluding that a refund is warranted or not. Clients are encouraged to raise any concerns as early as possible during an engagement rather than waiting until its conclusion, as early identification of issues allows for the greatest opportunity to course-correct within the engagement itself.

This Policy applies to all service engagements entered into with Bytevex and supplements the payment and termination terms set forth in the Bytevex Terms of Service and any signed Engagement Agreement. In the event of a conflict between this Policy and a signed Engagement Agreement, the signed Engagement Agreement shall govern.

Pre-Engagement Cancellation

If a Client cancels an engagement after signing an Engagement Agreement or Proposal but before any billable work has commenced, the following terms apply:

• Cancellation received in writing within forty-eight (48) hours of signing: any deposit paid will be refunded in full, minus any third-party processing fees incurred.
• Cancellation received more than forty-eight (48) hours after signing but before work commencement: fifty percent (50%) of any deposit paid will be refunded. The remaining fifty percent (50%) is retained by Bytevex as a cancellation and administrative fee to cover opportunity costs and pre-engagement planning time.
• Cancellation received after the formally agreed engagement start date, even if no deliverables have yet been produced: the full deposit is non-refundable, as consultant time has been allocated and reserved from that point forward.

All cancellation requests must be submitted in writing via email to the Bytevex contact address listed at the end of this Policy. Verbal cancellations are not valid and do not trigger any refund entitlement. The date and time of receipt of the written cancellation notice governs which cancellation tier applies.

Refunds During an Active Engagement

Once an engagement is underway, refund eligibility is determined by the proportion of work completed and the reason for the refund request. Bytevex does not offer refunds for work already completed and delivered, regardless of whether the Client chooses to implement the recommendations contained in the deliverables.

If a Client requests to discontinue an active engagement, the following applies:

• All work completed up to the date of the written termination notice will be invoiced at the full engagement rate on a pro-rata basis, calculated against the total engagement scope and fee as defined in the Engagement Agreement.
• Any amounts already paid in excess of the pro-rata value of completed work will be refunded to the Client within thirty (30) business days of the termination date.
• Any amounts owed for completed work that have not yet been paid will remain due and payable within fourteen (14) calendar days of the termination notice.
• Work in progress at the time of termination that has been substantially completed will be counted as fully completed for billing purposes.

Bytevex will provide the Client with a written accounting of work completed at the time of any mid-engagement termination, including a breakdown of billable hours or milestones and the resulting pro-rata calculation. Clients may request a review of this accounting within ten (10) business days of receipt.

Refunds Following Engagement Completion

Once an engagement has been formally completed and final deliverables have been delivered to the Client, all fees paid are considered earned and are non-refundable. The delivery of final deliverables constitutes the fulfillment of Bytevex's obligations under the Engagement Agreement.

If a Client believes that the deliverables do not conform to the scope of work as described in the Engagement Agreement, the Client must raise a written dispute within fourteen (14) calendar days of final delivery. Disputes raised after this window will not be considered for refund or remediation.

In cases where a valid scope deficiency is identified and confirmed by Bytevex, the preferred resolution will be remediation — that is, revision or supplementation of the deliverables to bring them into conformity with the agreed scope — rather than a monetary refund. Partial refunds for confirmed scope deficiencies may be offered at Bytevex's discretion where remediation is not feasible.

Non-Refundable Items and Fees

The following fees and charges are non-refundable under all circumstances, except where required by applicable law:

• Administrative and onboarding fees associated with engagement setup, intake processing, and initial discovery sessions, whether or not the engagement proceeds to full execution.
• Fees for any completed consulting sessions, discovery calls, workshops, or advisory meetings that have already taken place, regardless of whether written deliverables were produced from those sessions.
• Fees for rush or expedited service arrangements, which reflect the premium cost of prioritized consultant availability.
• Any third-party costs incurred by Bytevex on behalf of the Client in connection with an engagement, including but not limited to tool subscriptions, external research access, or specialist referral fees.
• Late payment fees, reinstatement fees, and any other penalty charges assessed in accordance with the Terms of Service.

In all cases, payment processing fees charged by third-party payment providers are non-refundable and will be deducted from any refund amount calculated under this Policy.

Refunds Due to Bytevex Default

If Bytevex is unable to fulfill its obligations under a signed Engagement Agreement due to circumstances within our control — including but not limited to failure to deliver agreed deliverables within the contracted timeframe without the Client's written consent to an extension — the Client is entitled to remedies as follows:

• Bytevex will first make reasonable efforts to fulfill the obligation within a mutually agreed cure period of no less than ten (10) business days from written notice of the default.
• If the default is not remedied within the cure period, the Client may request a full or partial refund of fees paid for the undelivered portion of the engagement.
• Refunds resulting from Bytevex default will be issued within thirty (30) business days of the confirmed refund determination.

Force majeure events — including but not limited to natural disasters, health emergencies, internet infrastructure failures, or other events beyond Bytevex's reasonable control — that prevent timely delivery will not constitute a default for the purpose of this section. Bytevex will communicate proactively with affected Clients in such situations and work in good faith to reschedule or restructure affected engagements.

Refund Request Process

To initiate a refund request, Clients must follow the procedure described below. Requests that do not conform to this procedure may be delayed or declined on procedural grounds:

• Submit a written refund request via email to contact@bytevexsolutions.com with the subject line "Refund Request — [Your Company Name]."
• Include in the request: the name of the Client, the engagement title or reference number, the date of the Engagement Agreement, a clear description of the reason for the refund request, and the specific amount being requested.
• Attach any supporting documentation relevant to the request, including correspondence, deliverables received, or evidence of a scope deficiency.

Bytevex will acknowledge receipt of all refund requests within three (3) business days. A determination will be communicated to the Client in writing within fifteen (15) business days of receipt of the complete request. If additional information is required, the determination period will be paused until the requested information is received.

Approved refunds will be issued to the original payment method used at the time of the transaction wherever technically possible. If the original payment method is no longer available, Bytevex will work with the Client to arrange an alternative refund method. Bytevex is not responsible for delays caused by third-party payment processors in transmitting approved refunds.

Dispute Resolution

If a Client disagrees with a refund determination made by Bytevex, the parties agree to attempt resolution through good-faith negotiation before pursuing any formal legal remedy. The Client should communicate their disagreement in writing, clearly stating the basis for the dispute and the resolution sought.

If direct negotiation does not resolve the matter within thirty (30) days of the Client's written dispute notice, the parties agree to submit the dispute to mediation in accordance with the dispute resolution provisions set forth in the Bytevex Terms of Service. Mediation shall take place in Pueblo County, Colorado, before a mutually agreed mediator.

Nothing in this Policy limits either party's right to seek emergency injunctive or equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Changes to This Policy

Bytevex reserves the right to modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. Modifications to this Policy will not affect the refund terms applicable to any engagement that was entered into prior to the effective date of the modification — those engagements will continue to be governed by the version of this Policy in effect at the time the Engagement Agreement was signed.

Clients are encouraged to review this Policy prior to entering into any new engagement with Bytevex. By proceeding with an engagement, you confirm that you have read, understood, and agreed to the terms of this Refund Policy as it exists at the time of your engagement.